Making A Purchase
Making
a purchase could not be easier. Just browse our Catalogue, and click on any items
that you wish to buy and put them into the shopping cart. After you have finished
your selection, click on "Order" and you will be asked for a few details
that we need to be able to satisfy the order.
We accept Visa, Mastercard,
Solo and Maestro (Switch). We do not charge for any item until it is ready to
ship. Backordered items are not charged until they are shipped. You may send your
credit card information via phone, fax, email or over the Internet.
Prices
a) The price of the goods is exclusive of Value Added Tax and all prices are in
sterling.
b) The prices quoted are subject to alteration without notice and
should a change occur after the date of a Customers order then the price ruling
at the date of dispatch will be charged.
c) The price does not include the
cost of carriage to the contracted place of delivery. The method of transport
shall be at the Company's discretion in the absence of special instructions. If
the Customer instructs the Company to send the goods by special transport, then
the additional cost will be met by the Customer.
d) Any query on an invoice
must be made within 21 days of the invoice date to the company.
Cancellation
a) We reserve the right to cancel any order, or balance of order, or contract
without liability to ourselves, where the supply or delivery of goods is prevented
by circumstances outside our control.
b) The Customer may not cancel an order
after it has been given to the Company except with the Company’s agreement. Where
special items are cancelled a charge may be made to cover costs already incurred.
Payment
a) Payment
of the Company's goods and services shall be payable net cash within 30 days of
the date of the Company's invoice in Pounds Sterling.
b) Interest will be
charged on all overdue accounts at 3% over the prevailing Yorkshire Bank base
rate.
c) In Case of dispute payment cannot be withheld in full or part.
Delivery Schedule
& Returns Policy
We
will endeavour to despatch all account holders orders the same day.
Delivery
of orders paid for by Credit Card usually takes approx. 2-3 working days. If paying
by cheque approx. 7-10 working days.
Any
returned goods must be in the original packaging.
a)
Customers should carefully check all deliveries against the delivery note, any
claim for damage or short deliveries should be notified to the company within
3 days of receipt for the claim to be considered. Claims for non-delivery should
be notified within 14 days of the invoice date.
b) Goods damaged during transit
must be kept together with the packaging for inspection and confirmation of any
damage or loss must be sent in writing.
c) The Company will only consider
giving a credit for the goods after having an opportunity to examine them, and
where a credit is given this will be at the purchase price. Where necessary we
reserve the right to make an additional charge for re-packing should the condition
of the return items so warrant.
d) Most suppliers will not accept the return
of any item if ordered specially and a credit therefore cannot be given for these
items.
e)
Any sterile/product licensed item with the seal or outer packaging damaged or
removed will not be credited.
f)
Pliers/Instruments should be accompanied by a decontamination/sterilisation certificate.
It is illegal to send contaminated goods through the post.
g)
Any goods returned with the seal or packaging damaged, and/or in a non re-saleable
condition, will not be accepted.
h)
Some returns may be subject to a re-stocking/handling charge.
Back Orders
If
your item is not in stock, we will back order it for you and ship it as soon as
the stock arrives.
VAT Charges
Orders
made from the UK or the European Union, VAT is added at the relevant rate. All
other orders are VAT free, and you should click the exempt button to reduce VAT
to zero .
Credit Card
Security
All
credit card numbers are encrypted in the software when the order is placed using
128 bit encryption. They are only decrypted after they reach our computer. They
are not held in clear text on any web site.
Risk
The risk
in respect of all goods supplied shall pass to the Customer upon the goods being
delivered to the delivery point, but the property in and title to will remain
with the Company until payment is received in full.
Contacting
Us
If
you need to reach us, please email us on info@orthocare.co.uk, alternatively,
you can call on 01274 392017 (International 0044 1274 392017) or fax us on 0044
(0)1274 734446 or write to us at 5 Oxford Place Bradford West Yorkshire BD3 0EF
United Kingdom
WEEE Collections Policy
- The B2B end user is responsible for all liabilities regarding the environmentally sound disposal of this EEE when it becomes WEEE.
- The producer has paid no charge to its PCS (Producer Compliance Scheme) for its eventual recovery. However, the PCS's disposal contractor is able to provide a cost effective and environmentally sound disposal of all 13 categories of WEEE.
The producer runs a take back service, for the UK clients only, with the following terms and conditions:
- Ortho-Care (UK) Ltd will fund the recycling of the WEEE subject to the end user paying for the delivery of the WEEE to our Bradford site
- For disposal please contact 0845 257 7024 or info@weeeco.com for a free no obligation quote for the removal of WEEE items from a B2B end user.
Privacy Policy
Ortho-Care
(UK) Ltd do not disclose buyers' information to third parties. Cookies are used
on this shopping site to keep track of the contents of your shopping cart once
you have selected an item, to store delivery addresses if the address book is
used and to store your details if you select the 'Remember Me' Option.
To
understand your obligations as a merchant in the UK consult "The Consumer
Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
