Ortho-Care (UK) Ltd Information

Please note that this site is for Orthodontic Professionals ONLY

About Us In our quest to become a ‘one-stop-shop’ for all your orthodontic requirements, we manufacture and source our products worldwide, to offer you the most comprehensive and innovative orthodontic product range in the UK.

Since 1982, when we first started distributing orthodontic products from a small two man office in Bradford, we have grown to be the largest UK based independent orthodontic distributor, with over 30 staff dedicated to providing you with the best customer service and product delivery in the business.

Many of our customers choose to buy from us because our products and prices are in the ‘comfort zone’. They don’t want to pay premium prices, nor do they want to buy the cheapest that may compromise clinical performance.

We sincerely hope this catalogue will be a valuable reference guide when ordering your orthodontic product requirements, and we look forward to doing our best for you at all times.

“Our strength is our service”

Ortho-Care are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@orthocare.co.uk.

Our Contact details:

Ortho-Care (UK) Ltd

5 Oxford Place

Bradford

West Yorkshire

BD3 0EF

England

Phone: 0044 (0)1274 392017

Fax: 0044 (0)1274 734446

Email: info@orthocare.co.uk

United Kingdom GB 363 7899 95

Ireland IE 950 6937L

Normal office hours

8.00 - 17.15

Monday to Friday.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Solo and Maestro (Switch). We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, e- mail or over the Internet.

Prices

a) The price of the goods is exclusive of Value Added Tax and all prices are in sterling.

b) The prices quoted are subject to alteration without notice and should a change occur after the date of a Customers order then the price ruling at the date of dispatch will be charged.

c) The price does not include the cost of carriage to the contracted place of delivery. The method of transport shall be at the Company's discretion in the absence of special instructions. If the Customer instructs the Company to send the goods by special transport then the additional cost will be met by the Customer.

d) Any query on an invoice must be made within 21 days of the invoice date to the company.

Cancellation

a) We reserve the right to cancel any order, or balance of order, or contract without liability to ourselves, where the supply or delivery of goods is prevented by circumstances outside our control.

b) The Customer may not cancel an order after it has been given to the Company except with the Company’s agreement. Where special items are cancelled a charge may be made to cover costs already incurred.

Payment
a) Payment of the Company's goods and services shall be payable net cash within 30 days of the date of the Company's invoice in Pounds Sterling.

b) Interest will be charged on all overdue accounts at 3% over the prevailing Yorkshire Bank base rate.

c) In Case of dispute payment cannot be withheld in full or part.

Delivery Schedule
Delivery of orders usually takes 2-3 days if paying by credit card and 7-10 days if paying by cheque.

Back Orders
If your item is not in stock, we can back order it for you.

VAT Charges
For orders made from the UK or the European Union, VAT is added at the relevant rate. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Risk
The risk in respect of all goods supplied shall pass to the Customer upon the goods being delivered to the delivery point but the property in and title to will remain with the Company until payment is received in full.

Contacting Us
If you need to reach us, please email us on info@orthocare.co.uk, alternatively, you can call on 01274 392017 (International 01274 392017)
or fax us on 0044 (0)1274 734446

or write to us at:

Ortho-Care (UK) Ltd

5 Oxford Place

Bradford

West Yorkshire

BD3 0EF

United Kingdom

Privacy Policy
Ortho-Care (UK) Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

a) Any claim for damage or short deliveries should be notified to the company within 3 days of receipt for the claim to be considered. Claims for non-delivery should be notified within 14 days of the invoice date.

b) Goods damaged during transit must be kept together with the packaging for inspection and confirmation of any damage or loss must be sent in writing.

c) The Company will only consider giving a credit for the goods after having an opportunity to examine them and where a credit is given this will be at the purchase price and where necessary we reserve the right to make an additional charge for repacking should the condition of the return items so warrant.

d) Most suppliers will not accept the return of any item if ordered specially and a credit therefore cannot be given for these items.

To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

WEEE Collections Policy

* The B2B end user is responsible for all liabilities regarding the environmentally sound disposal of this EEE when it becomes WEEE.
* The producer has paid no charge to its PCS (Producer Compliance Scheme) for its eventual recovery. However, the PCS's disposal contractor is able to provide a cost effective and environmentally sound disposal of all 13 categories of WEEE.
* The producer runs a take back service, for the UK clients only, with the following terms and conditions:
* Ortho-Care (UK) Ltd will fund the recycling of the WEEE subject to the end user paying for the delivery of the WEEE to our Bradford site
* For disposal please contact 0845 257 7024 or info@weeeco.com for a free no obligation quote for the removal of WEEE items from a B2B end user.

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