Terms & Conditions

About Us

In our quest to become a ‘one-stop-shop’ for all your orthodontic requirements, we manufacture and source our products worldwide, to offer you the most comprehensive and innovative orthodontic product range in the UK.

Since 1982, when we first started distributing orthodontic products from a small two man office in Bradford, we have grown to be the largest UK based independent orthodontic distributor, with over 30 staff dedicated to providing you with the best customer service and product delivery in the business.

Many of our customers choose to buy from us because our products and prices are in the ‘comfort zone’. They don’t want to pay premium prices, nor do they want to buy the cheapest that may compromise clinical performance.
We sincerely hope this catalogue will be a valuable reference guide when ordering your orthodontic product requirements, and we look forward to doing our best for you at all times.

“Our strength is our service”

Ortho-Care are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@orthocare.co.uk.

Our Contact details:
Ortho-Care (UK) Ltd
1 Riverside Estate
West Yorkshire
BD17 7DR
Phone: 0044 (0)1274 533233
Fax: 0044 (0)1274 537663
Email: info@orthocare.co.uk
United Kingdom GB 363 7899 95
Ireland IE 950 6937L

Normal office hours
8.00 - 16.45
Monday to Friday.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Solo and Maestro (Switch). We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, e- mail or over the Internet.

a) The price of the goods is exclusive of Value Added Tax and all prices are in sterling.

b) The prices quoted are subject to alteration without notice and should a change occur after the date of a Customers order then the price ruling at the date of dispatch will be charged.

c) The price does not include the cost of carriage to the contracted place of delivery. The method of transport shall be at the Company's discretion in the absence of special instructions. If the Customer instructs the Company to send the goods by special transport then the additional cost will be met by the Customer.

d) Any query on an invoice must be made within 21 days of the invoice date to the company.

a) We reserve the right to cancel any order, or balance of order, or contract without liability to ourselves, where the supply or delivery of goods is prevented by circumstances outside our control.

b) The Customer may not cancel an order after it has been given to the Company except with the Company’s agreement. Where special items are cancelled a charge may be made to cover costs already incurred.

Shipping And Handling

a) Payment of the Company's goods and services shall be payable net cash within 30 days of the date of the Company's invoice in Pounds Sterling.

b) Ortho-Care (UK) reserves the right to apply a charge of 8% per annum, above the current base rate until such time as payment is received, to any overdue payments. If debts have to be chased through court or debt collection agencies, costs and interest will be incurred for which you will be liable.

c) In Case of dispute payment cannot be withheld in full or part.

Delivery Schedule

Delivery of orders usually takes 2-3 days if paying by credit card and 7-10 days if paying by cheque.

Back Orders

If your item is not in stock, we can back order it for you.

Tax Charges

For orders made from the UK or the European Union, VAT is added at the relevant rate. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Website Security
Whilst we use reasonable endeavours to protect this website from computer viruses, worms, and Trojan Horses (the "Viruses"), we do not warrant that the website is free from such Viruses and accept no liability for any damage that may result from the transmission of any Viruses via this website or via any files which are available for you to download from the website. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.


The risk in respect of all goods supplied shall pass to the Customer upon the goods being delivered to the delivery point but the property in and title to will remain with the Company until payment is received in full.

Reaching Us

If you need to reach us, please email us on info [at] orthocare [dot] co [dot] uk, alternatively, you can call on +44 (0) 1274 533233 (International +44 (0) 1274 533233)
or fax us on +44 (0) 1274 537663
or write to us at:
Ortho-Care (UK) Ltd
1 Riverside Estate
West Yorkshire
BD17 7DR
United Kingdom

Privacy Policy

We will not disclose buyers information, this will only be used for the purpose of despatching orders and not disclosed to any third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

Visit our Cookie information page.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

a) Any claim for damage or short deliveries should be notified to the company within 3 days of receipt for the claim to be considered. Claims for non-delivery should be notified within 14 days of the invoice date.

b) Goods damaged during transit must be kept together with the packaging for inspection and confirmation of any damage or loss must be sent in writing.

c) The Company will only consider giving a credit for the goods after having an opportunity to examine them and where a credit is given this will be at the purchase price and where necessary we reserve the right to make an additional charge for repacking should the condition of the return items so warrant.

d) Most suppliers will not accept the return of any item if ordered specially and a credit therefore cannot be given for these items.

To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

WEEE Collections Policy
* The B2B end user is responsible for all liabilities regarding the environmentally sound disposal of this EEE when it becomes WEEE.
* The producer has paid no charge to its PCS (Producer Compliance Scheme) for its eventual recovery. However, the PCS's disposal contractor is able to provide a cost effective and environmentally sound disposal of all 13 categories of WEEE.
* The producer runs a take back service, for the UK clients only, with the following terms and conditions:
* Ortho-Care (UK) Ltd will fund the recycling of the WEEE subject to the end user paying for the delivery of the WEEE to our Bradford site
* For disposal please contact 0845 257 7024 or info@weeeco.com for a free no obligation quote for the removal of WEEE items from a B2B end user.

GDPR (2018)
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. Further details can be found on our website. All employees have a duty to protect any personal data they use within the company, both of staff and customers/suppliers/contractors and anyone dealing with the firm.