Terms & Conditions

About Us

For full terms and conditions please click on the below link-
Click here for Terms and Conditions

In our quest to become a ‘one-stop-shop’ for all your orthodontic requirements, we manufacture and source our products worldwide, to offer you the most comprehensive and innovative orthodontic product range in the UK.

Since 1982, when we first started distributing orthodontic products from a small two man office in Bradford, we have grown to be the largest UK based independent orthodontic distributor, with over 30 staff dedicated to providing you with the best customer service and product delivery in the business.

Many of our customers choose to buy from us because our products and prices are in the ‘comfort zone’. They don’t want to pay premium prices, nor do they want to buy the cheapest that may compromise clinical performance.
We sincerely hope this catalogue will be a valuable reference guide when ordering your orthodontic product requirements, and we look forward to doing our best for you at all times.

“Our strength is our service”

Ortho-Care are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@orthocare.co.uk.

Our Contact details:
Ortho-Care (UK) Ltd
1 Riverside Estate
West Yorkshire
BD17 7DR
Phone: 0044 (0)1274 533233
Fax: 0044 (0)1274 537663
Email: info@orthocare.co.uk
United Kingdom GB 363 7899 95
Ireland IE 950 6937L

Normal office hours
8.00 - 16.45
Monday to Friday.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Amex and Maestro (Switch). We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, e- mail or over the Internet.

1 Order
1.1 Ortho-Care (UK) Ltd accepts orders by telephone, fax, post, via Electronic Data Interface, or email, or directly with Ortho-Care (UK) Ltd’s appointed representatives. Orders may also be placed via our website, which is subject to its own Terms and Conditions (see website for further details).
1.2 All orders accepted by Ortho-Care (UK) Ltd shall be subject to these Conditions and no contract shall be deemed to be in place until Ortho-Care (UK) Ltd has formally accepted an order.
1.3 If an item is out of stock a picking note will be sent out informing the Customer that the item is out of stock. The Customer may request an alternative, or may cancel the order if desired, otherwise the item will be sent as soon as it is back in stock.

2 Payment and Prices
2.1 All prices are quoted exclusive of Value Added Tax.
2.2 Payment is due within 30 days of the invoice date.
2.3 Ortho-Care (UK) Ltd reserves the right to apply a charge of 8% per annum, above the current base rate until such time as payment is received, to any overdue payments. If debts have to be chased through court or debt collection agencies, costs and interest will be incurred for which you will be liable. You may also incur a late payment charge.
2.4 If payment is not made in full on or before the due date, Ortho-Care (UK) Ltd reserves the right to remove any discount offered, and to claim the full price of the goods or services, without discount, at the date of invoice.
2.5 All prices quoted are accurate at time of publishing. Please note all prices are subject to change without notice, including, but not limited to, as a result of exchange rate fluctuations. E&OE. Should a change occur after the date of a Customer’s order, the price ruling at the date of dispatch will be charged.
2.6 In case of dispute, payment cannot be withheld in full or part.
2.7 The price does not include the cost of carriage to the contracted place of delivery. The method of delivery shall be at the discretion of Ortho-Care (UK) Ltd in the absence of special instructions. Should a Customer instruct Ortho-Care (UK) Ltd to send the goods by special transport, the additional cost will be met by the Customer.
2.8 Any price query on an invoice must be made within 14 days of the invoice date to the company.
2.9 If goods are sourced by us by special request, the price must be confirmed at the time an order is placed. Most suppliers will not accept the return of any item if ordered specially, and a credit therefore cannot be given for the return of such items.
2.10 Any prices quoted on promotional flyers are valid until the promotional date advertised, and are subject to availability. Future availability will be subject to our catalogue, and or stock availability.
2.11 Ortho-Care (UK) Ltd reserves the right to correct clerical omissions and errors.
2.12 If any sum of money is due from the Customer, the same may be deducted from any sum then due, or which becomes due to the Customer under this or any other agreement between Ortho-Care (UK) Ltd and the Customer.
2.13 Ortho-Care (UK) Ltd reserves the right to charge an administration fee (at a minimum of £25 per transaction) in the event that unrepresented payments are received from the Customer.

3 Cancellation
3.1 Ortho-Care (UK) Ltd reserves the right to cancel any order or balance of order or contract without liability, where supply or delivery of goods is prevented by circumstances outside their control.
3.2 The Customer may not cancel an order after it has been given to Ortho- Care (UK) Ltd except with Ortho-Care (UK) Ltd’s agreement. Where special items are cancelled a charge may be made to cover costs already incurred.

4 Re-Sale/Distribution
4.1 For products that are not medical devices or regulated products, the Customer is hereby authorised to sell the goods in the ordinary course of its business for the account of Ortho-Care (UK) Ltd and to pass good title in the goods to its Customer (being bona fida purchaser for value without notice of Ortho-Care (UK) Ltd’s rights) but the Customer’s right of resale shall automatically cease upon the occurrence of any of the events referred to in
sub-paragraph 5.2 below. In the event of any such sale by the Customer the proceeds of the sale shall be held in trust for Ortho-Care (UK) Ltd, but the Customer shall be entitled to retain for himself therefrom any excess over the amount then owing by the Customer to Ortho-Care (UK) Ltd. In addition, Ortho- Care (UK) Ltd is entitled to recover directly
from the Customer’s customer any such proceeds of sale unpaid by such customer, provided that Ortho-Care (UK) Ltd shall return to the Customer any monies recovered in excess of the amount then owed by the customer to Ortho-Care (UK) Ltd (Ortho-Care (UK) Ltd being entitled to deduct from such excess the costs and expenses incurred by it in the recovery of such monies).
4.2 All Goods are supplied by the Supplier to the Customer on the understanding that such Goods are resold to consumers in the country in which the Customer is established for professional dental use only and in accordance
with the user instructions which are provided to the Customer with the Goods.
4.3 To import/distribute medical devices additional regulations apply that are country specific. The customer must ensure that the medical device can be legally sold in that country of sale. In addition, the product, labelling and packaging should not be altered/occluded in anyway and supplied with any user instructions that accompanied the original product, including how to store and handle the product. Instructions for use must be supplied in the language of the country of sale. Distributor name, address and contact details must be affixed to the product and
importer name, address and contact details must be affixed to the packaging or documentation accompanying the medical device. All issues/complaints, relating to the medical device must be reported immediately to the legal manufacturer.
4.4 Medical devices and other regulated products imported or distributed, must be able to be traced to the person/ body who received these goods, and these records must be maintained for at least 10 years from the date of sale.
4.5 Importers and distributors must hold their own product liability insurance to a minimum compensation value of £5,000,000 or the equivalent value in another currency.

5 Title or Ownership of the Goods or Services
5.1 Until the purchase price of all goods supplied by Ortho-Care (UK) Ltd shall have been paid or satisfied in full ownership of the goods shall remain vested in Ortho-Care (UK) Ltd (notwithstanding the delivery of the same and the passing of the risk therein) but the Customer shall at all times insure the goods for a sum not less than the full purchase price with an Insurer of repute, and shall store such goods in a proper manner without charge to Ortho-Care (UK) Ltd so that they are identified as belonging to Ortho-Care (UK) Ltd.
5.2 Ortho-Care (UK) Ltd retains the right to recover and resell the goods (if in the Customer’s possession) until ownership of the goods has passed to the Customer. If the Customer fails to produce the goods forthwith on the request of Ortho-Care (UK) Ltd, Ortho-Care (UK) Ltd or its servants or agent reserves the right to enter unhindered with appropriate transport the Customer’s premises, to recover and repossess the goods in question. The rights conferred on Ortho-Care (UK) Ltd under this paragraph are in addition to and shall not in any way limit or restrict any other right or remedy of Ortho-Care (UK) Ltd against the Customer.
5.3 Until payment of the purchase price the Customer shall indemnify Ortho- Care (UK) Ltd against non-payment, loss, damage, destruction or diminution in the value of the goods whether the same shall have been caused by or arisen from matters wholly or partly within the control of the Customer.

Shipping And Handling

a) Payment of the Company's goods and services shall be payable net cash within 30 days of the date of the Company's invoice in Pounds Sterling.

b) Ortho-Care (UK) reserves the right to apply a charge of 8% per annum, above the current base rate until such time as payment is received, to any overdue payments. If debts have to be chased through court or debt collection agencies, costs and interest will be incurred for which you will be liable.

c) In Case of dispute payment cannot be withheld in full or part.

Delivery Schedule

a. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
b. The Supplier shall either (a) deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) in writing at any time after the Supplier notifies the Customer that the Goods are ready, or (b) procure that the Customer is able to collect the Goods from the Supplier’s premises or such other location as may be advised by the Supplier prior to delivery (Collection Location). Where specified by the Customer, the method of transportation shall be set out in the Order. If the method of transportation is not specified by the Customer then it shall be at the Supplier’s discretion.
c. Any claim for damage or short delivery should be notified to Ortho-Care (UK) Ltd within 3 days of receipt for the claim to be considered. Claims for non-delivery should be notified within 14 days of the invoice date.
d. Goods damaged during transit and any defective goods, must be kept together with the packaging for inspection, and confirmation of any damage must be sent in writing.

Back Orders

If your item is not in stock, we can back order it for you.

Tax Charges

For orders made from the UK or the European Union, VAT is added at the relevant rate. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Website Security
Whilst we use reasonable endeavours to protect this website from computer viruses, worms, and Trojan Horses (the "Viruses"), we do not warrant that the website is free from such Viruses and accept no liability for any damage that may result from the transmission of any Viruses via this website or via any files which are available for you to download from the website. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.


The risk in respect of all goods supplied shall pass to the Customer upon the goods being delivered to the delivery point but the property in and title to will remain with the Company until payment is received in full.

Reaching Us

If you need to reach us, please email us on info@orthocare.co.uk, alternatively, you can call on +44 (0) 1274 533233 (International +44 (0) 1274 533233)
or fax us on +44 (0) 1274 537663
or write to us at:
Ortho-Care (UK) Ltd
1 Riverside Estate
West Yorkshire
BD17 7DR
United Kingdom

Privacy Policy

We will not disclose buyers information, this will only be used for the purpose of despatching orders and not disclosed to any third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

Visit our Cookie information page.

If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

a. Returns can only be effected by prior arrangement and must be unused, complete, and in a saleable condition and returned to us within 28 days of the invoice date. In order to comply with VAT regulations, returned goods must be accompanied by the original invoice or delivery note, or the invoice number and the date supplied.
b. Ortho-Care (UK) Ltd will only consider giving a credit for the goods after having an opportunity to examine them. Where a credit is given, this will be at the purchase price, and where necessary, Ortho-Care (UK) Ltd reserves the right to make an additional charge for re-packing, should the condition of the return items so warrant.
c. Ortho-Care (UK) Ltd accepts no liability for goods which are lost or damaged in transit from the Customer.
d. Personalised goods or goods made to Customer specifications returned bythe Customer will not be credited unless a re-sale is possible to recoup losses, or unless the product is found to be defective.
e. Sterile or pharmaceutical goods cannot be returned if the seal is broken or damaged unless: the product is faulty; there has been a delivery error; the products are returned in response to a recall.
f. Ortho-Care (UK) Ltd expects any contaminated goods to be sterilised before being returned. Any such goods must be accompanied by a decontamination certificate. Ortho-Care (UK) Ltd reserves the right to refuse to handle any contaminated goods.
g. Ortho-Care (UK) Ltd reserves the right to charge a restocking fee if, at Ortho-Care (UK) Ltd’s sole discretion, they agree to the return of goods after 28 days from the invoice date.

To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

WEEE Collections Policy Terms and Conditions

a, The B2B end user is responsible for all liabilities regarding the environmentally sound disposal of this EEE when it becomes WEEE.
b. The producer has paid no charge to its PCS (Producer Compliance Scheme) for its eventual recovery. However, the PCS’s disposal contractor is able to provide a cost effective and environmentally sound disposal of all 13 categories of WEEE.
c. The producer runs a take back service, for the UK clients only, with the following terms and conditions:
d. Ortho-Care (UK) Ltd will fund the recycling of the WEEE subject to the end user paying for the delivery of the WEEE to our Saltaire site
e. For disposal please contact 0845 257 7024 or info@weeeco.com for a free no obligation quote for the removal of WEEE items from a B2B end user. GDPR (2018)
f. The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organisations across the region approach data privacy. Further details can be found on our website. All employees have a duty to protect any personal data they use within the company, both of staff and customers/suppliers/ contractors and anyone dealing with the firm.

GDPR (2018)
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. Further details can be found on our website. All employees have a duty to protect any personal data they use within the company, both of staff and customers/suppliers/contractors and anyone dealing with the firm.